Our Origin Story

PatientSync leaders have helped healthcare organizations utilize technology to serve patients more effectively for more than 20 years. With deep expertise in medical workflows and healthcare-specific best practices, our team is keenly aware of the unique challenges faced by patients, physicians, practice management, and health system administration.

The quick backstory: PatientSync traces its roots to 2002, when Path Forward IT began helping healthcare organizations utilize technology to increase speed, agility, and efficiency to serve patients more effectively. This experience provided deep expertise on leading EMR/EHR systems, a comprehensive understanding of HIPAA-compliant network security and data storage, and insight into all the ways technology can help improve the patient experience.

But We Didn’t Stop There

In response to the needs of healthcare clients frustrated by the demands of managing or outsourcing their call-center operations, Path Forward IT launched the Love Your Patient (LYP) Contact Center in 2013.

To provide the concierge-style communication capabilities that premiere healthcare organizations require, LYP Contact Center needed sophisticated, omnichannel communication and workflow-guidance technology to empower their industry-leading agents.

And PatientSync was born.

PatientSync is a comprehensive healthcare communications platform that turns contact center agents into superstars. Our integrated, omnichannel software enables personalized communication that makes every patient feel like a VIP.

Our proprietary guided-workflow capabilities equip new agents to perform as effectively as seasoned associates in just weeks, while ensuring that all practice and provider preferences are followed to a T. And for the tasks that benefit from AI-enabled automation and machine learning, PatientSync is leading the way.

Everything that more than 20 years in healthcare has taught us about what matters most to providers is built into PatientSync—the only patient communication software you’ll ever need.