Nobody wants to feel like a number. Serve up caller information to agents before they even answer a call (or chat), to ensure patients and referring providers feel cared for and known.
Improve agent training and retention by making everyone an immediate expert. Get agents on the same page and following the same protocols with SOPs and real-time scripting.
As your practice grows, answer calls for more groups and additional specialities. Facilitate scalability with PatientSync's outsourced call center partner, dedicated to healthcare organizations and operating 24/7/365.
Acquire visibility into data to manage your call center, because whatever is measured is managed. When agents perform well, the patient experience improves.
Forecast your demand for agents, manage workload capacity and scheduling. Manage your workforce intelligently. Stop flying blind.
See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more.
Answer immediately, intelligently. AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly.
Understand the patient experience in real time. Don’t simply wonder about patient experience: view caller sentiment, conversational analytics, and feedback in real time.
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