Never miss another call. Our cloud-based platform is built on Amazon Connect—customized and extended for healthcare organizations—for an integrated system that can be accessed anywhere.
Get everyone on the same page. Our customizable agent guidance and patient-scheduling solution ensures agents follow your specific practice protocols and physician preferences on every call.
See the whole picture. Advanced real-time and historic analytics dashboards provide deep insights on agent performance, patient interactions, scheduling patterns, and more.
Answer immediately, intelligently. AI-powered Virtual Agents answer instantaneously, provide information quickly, and reduce call volume to human agents significantly.
Understand the patient experience in real time. Don’t simply wonder about patient experience: view caller sentiment, conversational analytics, and feedback in real time.
Power organizational initiatives proactively. Utilize automation and agent downtime to create outbound campaigns that bolster marketing, scheduling and survey initiatives.
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