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There may be nothing more detrimental to your reputation than agents who have to make decisions on the fly without being 100% sure of what they are supposed to do or how to pull it off.

Leaders from our team joined the 2023 AWS re:Invent Conference. They've summed up their learnings in a short blog post, revealing the latest and greatest in contact center tech, Generative AI, and QuickSight.

Do you ever get calls from unknown numbers and think twice before answering? You're not alone! 85% of people ignore unknown calls.

In today’s healthcare practice, data, ROI, and patient satisfaction constitute the trifecta of success. These are 5 signs it’s time to retire your legacy phone system.

The challenge of operating a practice remotely might not differ greatly from the struggles healthcare practices face managing multiple office locations.

New learnings, habits, and processes translate into an updated model for successful healthcare practices and health systems moving forward.

Faced with the dual challenge of staff shortages caused by the Great Resignation and increased demands from patients for greater access...

Ralph Waldo Emerson once wrote, “A foolish consistency is the hobgoblin of small minds…”

No one notices it at first. But it’s there. It’s a monster disguised as a stack of technology platforms and software.

How dependant are you on the knowledge and experience of the individuals answering the phones in your practice?

Most phone systems fall short in providing insight as to why the quantities are what they are.

The cost of losing a single patient is massive. What are some of the top reasons patients abandon practices?

From your patients’ points of view, how they are treated on the phone tells them a lot about how they will be treated by your practice.

Optimizing your workflows helps agents spend more time delivering the kind of positive experiences that drive patient satisfaction and loyalty.

Has your patient communication software evolved to meet today’s patient expectations?

The patient scheduling process is one of the biggest opportunities for improved efficiency, profitability, and stronger patient loyalty.